FAQ

FAQ

  • Call 911 to report the accident
  • Stay in your Vehicle if possible until police arrive.
  • Gather your registration, insurance and driver's license and have it ready for the officer.
  • Once the officer releases you contact your insurance company and let them know you were involved in an accident.
  • Upon coming to the impound yard please bring proof of ownership and I.D
  • This may include all or one of the following:
  • Registration, Title, or Notarized Bill of Sale
  • If your proof of ownership is in the vehicle we will walk the registered owner to the vehicle.
  • Valid Driver's license, or ID, or passport
  • Contents and Vehicles will only be released to the registered owner.
  • If your accident occurred in Washington County your vehicle will be taken to NWA Towing impound yard: 1481 West Van Asche Dr, Fayetteville, AR 72704
  • If your accident occurred in Benton County your vehicle will be taken to NWA Towing Impound yard : 2328 South 8th St, Rogers, AR 72756
  • Your name
  • Your phone number
  • The pick up address
  • The drop off address
  • Year , Make & Model of vehicle
  • Vehicle Color
  • What’s wrong with the vehicle
  • We will need Key or Key Fab
If you need to pick up a vehicle at one of our lots but are not the registered owner, there’s a simple form to fill out and have the registered owner of the vehicle sign. Just, download the PDF form below, print it, fill it out and fax it over to 479-966-4874. NWA Notarized Letter (Permission for Release Vehicle) pdf
To release your vehicle to your insurance, download the PDF form below, print it, fill it out and fax it over to 479-966-4874. NWA Vehicle Owner Authorizing (Release to insurance) PDF